Marko Iršič : Conflict competence: understanding, assessing and improving the ability to deal with conflicts
This book presents a concept of conflict competence as predisposition for dealing with conflicts productively, proposes and describes a tool for its assessment and gives some general guidelines and suggestions for developing conflict competence.
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In general, we can call the characteristics, that differentiates people that deal with conflicts productively from the rest, conflict competence. It is not a particular set of skills ‘per se’, but rather a general approach and attitude towards conflict.